Frequently Asked Questions (FAQ)
General
01
What is VISUAILS?
VISUAILS is a managed product visual service.
We create ready-to-use product visuals using AI-assisted production, followed by human selection, refinement, and quality control.
02
Is VISUAILS an AI tool?
No.
AI supports our workflow, but every delivered visual is hand-selected, refined, and quality-checked. You receive finished visuals, not raw AI output.
03
Who is VISUAILS for?
VISUAILS is built for e-commerce brands, fashion labels, dropshippers, and webshops that want consistent, professional visuals without photoshoots or tools.
04
Do you only work with fashion brands?
We specialize in fashion and lifestyle, but we also support many other product categories. Clear product input matters more than the category itself.
How it works
05
Why do I select a category first?
Selecting a category helps us apply the correct visual standards and guide you to the most suitable packages or subscriptions.
06
What happens after I choose a package or subscription?
After purchase, you complete a short intake form with important product details. This ensures accuracy, consistency, and quality.
07
Why is the intake form required?
Because visuals depend on details.
Materials, colors, proportions, and references help us avoid errors and deliver accurate results.
Subscriptions
08
What are credits?
Credits are used only with subscriptions.
10 credits = 1 delivered visual.
Credits reset monthly and do not roll over.
09
Can I buy credits without a subscription?
No.
Discounted credit top-ups are only available to active subscribers. Non-subscribers can purchase one-time services instead.
10
What if I don’t need product photos that month?
Credits can also be used for ad visuals, campaign visuals, or updated versions of existing visuals.
Revisions
11
What does one revision round mean?
One revision round applies to the entire batch.
If you receive 20 visuals, you may request changes on all 20 within that round.
12
Are revisions unlimited?
No.
We use structured revision rounds to protect quality, delivery speed, and consistency.
Delivery & priority
13
How fast is delivery?
We aim to deliver within 24 hours under standard conditions.
Delivery may take longer during high demand or complex orders.
14
What is Lite Priority?
Lite Priority places your order ahead of the standard queue during busy periods but does not guarantee a fixed delivery time.
15
Why does delivery take time if AI is used?
Because quality comes from selection and refinement, not generation.
Most generated images are rejected before final delivery.
Quality & responsibility
16
Is quality the same across all packages?
Yes.
All visuals meet the same quality standards.
Differences between packages relate to quantity, flexibility, revisions, and models.
17
What if something is incorrect?
If the error is caused by us, we will correct it.
If required details were not provided, revisions may not be possible.
18
Do you guarantee sales or performance?
No.
We guarantee visual quality, not business results.
Payments & refunds
19
Do you offer refunds?
No.
All services are custom digital products. If a quality issue occurs, we provide corrected visuals.
20
Can I buy just one visual?
Yes.
Single visuals are available for businesses with one product or for testing our quality.
Usage & rights
21
Where can I use the visuals?
You may use delivered visuals for webshops, ads, campaigns, and social media. Reselling visuals as a service is not allowed.
Support
22
How can I contact support?
You can contact us via the contact form, email, or your customer portal. We respond within 24 hours.
23
What if I’m unsure which option to choose?
Start with a single visual, a starter package, or a free sample (one per business). You can always upgrade later.
Final clarity
24
Why VISUAILS?
Because most businesses don’t need another tool, they need reliable visuals delivered with responsibility and consistency.