VISUAILS is a managed visual production service for e-commerce brands and businesses. We transform client-provided product materials into commercial-ready visual assets, which may include:

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• Catalog visuals

• Lifestyle visuals

• Product visuals

• Campaign visuals

• Short-form video assets

• Other related creative deliverables

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VISUAILS is a service business. We are not a self-service software platform.

Our production process include a combination of:

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• Artificial intelligence tools

• Human creative direction

• Manual selection

• Editing

• Retouching

• Quality control

• Format optimization

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The tools used may vary per project.

You agree that all materials you submit to VISUAILS are lawful and that you own, control, or are authorized to use them, including:

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• Product photos

• Logos

• Brand assets

• Packaging designs

• Product names

• Trademarks

• Reference images

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You are solely responsible for the legality and ownership of submitted materials.

Any delivery time mentioned by VISUAILS, including references such as “within hours”, “24 hours”, or similar, is an estimate only.

Delivery times may vary due to:

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• Order volume

• Complexity

• Revisions

• Technical issues

• Missing client information

• Holidays or weekends

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VISUAILS does not guarantee exact turnaround times unless explicitly agreed in writing.

Unless otherwise stated, orders may include a limited revision round at our discretion.

Additional revisions, style changes, or changes in project scope may require additional fees.

Free or discounted samples may be offered at our discretion.

Sample offers may be limited to:

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• One per business

• One per brand

• One per verified customer

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We reserve the right to reject, limit, or cancel sample requests to prevent abuse.

Payment is due at checkout or as otherwise agreed.

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VISUAILS may use third-party payment providers. We are not responsible for payment processor outages, delays, or external fees.

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Orders may be paused or withheld until payment is received.

Due to the custom and digital nature of our services, completed work is generally non-refundable.

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Refunds or partial refunds may be considered only at our discretion in cases such as:

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• Non-delivery

• Duplicate payment

• Major failure to provide agreed deliverables

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Dissatisfaction based on personal taste alone does not automatically qualify for a refund.

Until full payment is received, all deliverables remain property of VISUAILS.

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After full payment, the client receives a non-exclusive commercial usage license for the final paid deliverables, unless otherwise agreed.

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VISUAILS retains the right to:

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• Internal portfolio use

• Promotional use

• Process demonstrations

• Before/after showcases

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Unless the client purchases or agrees to confidentiality/exclusivity in writing.

VISUAILS does not guarantee:

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• Sales increases

• Conversion rate increases

• Ad performance

• Brand growth

• Marketplace approval

• Revenue outcomes

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Business results depend on many external factors outside our control.

You may not use VISUAILS services for:

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• Illegal products

• Fraudulent businesses

• Counterfeit goods

• Hate content

• Adult illegal content

• Misleading advertising

• IP infringement

• Dangerous or regulated products where prohibited

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We may reject any project at our discretion.

To the maximum extent permitted by law, VISUAILS shall not be liable for indirect, incidental, lost profit, reputational, or consequential damages.

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Our maximum total liability shall not exceed the amount paid by the client for the specific order giving rise to the claim.

We may refuse service, cancel orders, or block access where we reasonably suspect:

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• Abuse

• Harassment

• Fraud

• Chargeback abuse

• IP violations

• Repeated unreasonable demands

These Terms are governed by the laws of the Netherlands.

VISUAILS

Email: hello@visuails.com

WhatsApp +31 6 25436130